If you are not delighted with the products that you have chosen you may exchange them within 14 days of receipt. We will be more than happy to offer you an exchange when the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for an exchange if the goods appear used or washed. If the item you wish to receive in exchange is sold out you have the option of a store credit to be spent within three months. We do not offer refunds for change of mind or incorrect sizing selected. We cannot accept returns or exchanges on SALE items, underwear, iPhone accessories or earrings.
How to Exchange
Wheels & Dollbaby must be notified and approve all exchanges within 2 days of you receiving your order. To notify us of your exchange please email us at firstname.lastname@example.org or speak with our customer service team on +61 2 9361 3256. We will provide you with an exchange form, this form must be completed and returned to us via email email@example.com or fax 02 9357 4808 in order to ensure your exchanging item is secured for you. No styles will be held without your confirmation exchange form - every effort will be made to fulfill your request. In the event you are unable to find a suitable item we will gladly offer you a credit note to be used at your leisure within our 3 month period. Please ensure your exchange form accompanies your returning order and is returned to us within 14 days of the date that you received the order. All postage costs are the responsibility of the customer, we recommend you choose an traceable method of shipping as Wheels & Dollbaby will not take responsibility for lost exchanges. Return shipping details will be provided upon approval of your exchange.
Please allow 5 - 7 working days for your exchange to be processed. We will notify you via email once your exchange has been processed to advise you of an expected return delivery date for your exchange. We will accept a maximum of 3 exchanges per original order.
Wheels & Dollbaby will only issue a refund if goods are deemed faulty upon assessment or if stock is unavailable at the time of purchase. Customers must give notice of faulty garments within 7 days of receiving their order. We do not offer refunds for change of mind purchases, incorrect sizing or accidental ordering. If you accidently order twice by refreshing your order in checkout you will be issued a credit note for the amount of your order. We do not issue refunds or exchanges on SALE items, underwear, iPhone Covers or earrings.